What our clients says about us.​

Our Customers, Stories of Digital Resilience.
#SolutionByFBDesign

5/5
"The support team, both our account manager and technical support are always really nice, resourceful and helpful"
Marvin Doe
Designer
5/5
"My office has used Lexis for confidential searches and it's ease of use is what keeps us renewing "
Michael Browning
Designer
5/5
"Once familiar with the product InterAction is fairly easy to use, especially for opportunity management (which is the bulk of what I use the product for). It is effective for pipeline and sales management and overall CRM. "
Jose Reed
Designer
5/5
"They have great customer support. Always readily available and willing to help. Also, the platform itself is pretty intuitive once you get the hang of it. "
Serafina Wall
Designer
We are the best

Our Results

Accessible to your client’s pocket, brought below your brand.

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FAQ

At its core, this question is asking why you’re interested in customer service. Before your interview, it’s important to “figure out your story. Why this job? Why is it something you’re interested in?” says Eliza Bell, who works in recruiting at SquareFoot and has hired for customer service roles in the past in addition to working as a rep herself.

No matter how creative your ideas are, you can’t achieve a client’s goals unless you know what they are. Get a good understanding of the metrics your client will use to measure the success of the project.

There’s no point reinventing the assets a client already has.Twitter Logo Before you get started, it’s worth asking for specific data, texts, visuals, or whatever else that will help you along the way; being armed with as much as possible in your arsenal allows you to spend more time on the creative parts of the process that really matter.

Most customer service positions will be focused on one (or at most two) methods of communication. The most common are in-person, phone support, email support, and chat support, but social media is gaining in popularity as well. This question evaluates how you’ll do in whichever medium the role is focused on.

Some clients prefer to leave you to work alone and be wowed with the end result. Others want to be involved every step of the way. Make sure you’re tailoring your way of working to the client by asking this question upfront.

Likely you’ve already got a clear understanding of the client’s unique selling propositions, but try to get deeper into the “why” of the organization. Why do they exist and how do they want their audience to perceive this? It’s amazing how often people don’t actually know the answer to this question, but if they do, you’ll have a much clearer idea of the underlying message you need to get across, and be much better aligned with the client in general.

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